Returns & Replacements
Your satisfaction is our priority. Please read our Returns & Replacements Policy carefully to understand your rights and the process for initiating a return or replacement request.
Returns
You may return most new, unopened items within two weeks of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- Your item must be in its original, unopened packaging and in the same condition that you received it.
- Please contact us to initiate a return before shipping any item back.
- You will be responsible for return shipping costs unless the return is due to our error.
Replacements
We stand behind the quality of our products. If you receive a defective or damaged item due to our fault, you are eligible for a replacement within two years of the delivery date.
- Contact us with the details of the issue and your order number to request a replacement.
- We may require photographic evidence of the damage or defect to process your request.
- We will cover all shipping costs for replacements due to our fault.
Process
1
Initiate Your Request
Contact us to submit your return or replacement request with your order details.
2
Review & Instructions
We will review your request and provide clear instructions on how to proceed.
3
Ship the Item
For returns, ship the item back as instructed. For replacements due to our fault, we provide a prepaid shipping label.
4
Inspection & Resolution
Once received, we inspect the item. Refunds are processed within 7 business days to your original payment method. Replacements are shipped as soon as stock is confirmed.
Important Notes
- This policy is subject to the terms and conditions outlined on our website.
- We reserve the right to refuse any return or replacement that does not meet our policy requirements.
Contact Us
Have questions about a return or replacement? Our customer care team is ready to assist you.
Customer Service
+20 150 002 7777
Support Email
support@labelle.eg
