Returns:

You may return most new, unopened items within two weeks of delivery for a full refund or exchange.
To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.
Please contact us here to initiate a return. You will be responsible for return shipping costs unless the return is due to our error.

Replacements:

We stand behind the quality of our products. If you receive a defective or damaged item due to our fault, you are eligible for a replacement within two years of the delivery date.
To request a replacement, please contact us here with details of the issue and your order number. We may require you to provide photographic evidence of the damage or defect.
We will cover the shipping costs for replacements due to our fault.

Process:

Initiate your return or replacement request by contacting us here.
We will review your request and provide instructions on how to proceed.
If a return is approved, you may need to ship the item back to us. For replacements due to our fault, we will provide instructions or a prepaid shipping label.
Once we receive the returned item, we will inspect it to ensure it meets our policy requirements.
For returns, we will process your refund within 7 business days of receiving the item. Refunds will be credited to your original payment method.
For replacements, we will ship out the replacement item as soon as possible, depending on product availability.

Important Notes:

This policy is subject to the terms and conditions outlined on our website.
We reserve the right to refuse any return or replacement that does not meet our policy requirements.