Frequently Asked Questions

LaBelle is a premium hair-styling brand bringing professional-grade results into the comfort of your home. Every tool is engineered for ease of use, hair safety, and a salon-quality finish.

Established in 2017 with a singular mission: to deliver high-quality hair-care and styling tools to clients across Egypt.

Intuitive, gentle on hair, and capable of delivering professional results every day — without requiring a salon visit.

Uncompromising quality, a genuine two-year warranty, trusted after-sales care, and effortless usability — all within a single beautifully crafted product.

We ship to the vast majority of governorates throughout Egypt, ensuring your order reaches you wherever you are.

Delivery times vary by location. Once your order is confirmed, you will receive a precise estimated delivery window.

Yes. Tracking details are dispatched as soon as your order is prepared for shipment — follow its journey in real time.

Contact our client care team directly — we will investigate and follow up on your shipment without delay.

Multiple secure payment options are presented at checkout, ensuring a seamless and protected transaction.

All transactions are processed through certified encryption and security protocols, protecting your financial data at every step.

Yes — installment plans are available on select products through our approved financial partners, shown clearly during checkout.

Late payments may incur additional charges as stipulated by the financing partner. We strongly advise adhering to the agreed payment schedule.

Yes — every product is backed by a two-year manufacturer's warranty covering defects in materials and workmanship.

Technical and manufacturing defects arising from the production process under normal conditions of use.

Damage from misuse, physical breakage, or unauthorised modifications to the product is not covered.

Present your proof of purchase with a clear description of the issue to our client care team — we will guide you through every step.

A confirmed defect results in a full product replacement under our official warranty policy — at no cost to you whatsoever.

Yes — unused products in original condition may be returned within 14 days of the date of receipt.

Return shipping is the client's responsibility, unless the return is due to an error on our part or a confirmed manufacturing defect.

Exchanges are authorised when a product arrives damaged or a warranty-covered manufacturing defect is identified and verified.

Yes — we employ advanced security measures and strict data-protection protocols at every touchpoint.

Never. Your data is never sold or shared with any third party beyond what is strictly necessary to fulfil your order.

Solely to enhance your shopping experience, process your orders efficiently, and deliver a superior level of personalised service.